Frequently Asked Questions

About Quigler

  • What is Quigler?
    Really cool tool for real estate agents to gain consumers’ trust and generate more business through an iPhone app and this website.
  • Who should use it?
    Agents, consumers and anyone who supports transparency, lightning fast communication and accountability in real estate transactions.
  • How does it work?
    Quigler takes all federal and state laws and the Code of Ethics of the National Association of REALTORS®; and organizes their requirements into easy-to-follow Steps and Actions for a consumer and agent to follow. There are 8-10 Steps in a typical transaction. Under each Step are questions called Actions. Each has only two possible answers, Yes or No. When you finish an Action, you simply click Yes or No and the consumer gets an immediate text or email notification that you did something you are required to do.
  • How do consumers use it?
    Consumers find it in the App Store or here online and create a free account. They then can search in Quigler for an Agent who promises to provide them transparency, accountability and compliance with industry best practices combined with immediate communication. They invite that agent to join them. Or, Agents can use Quigler to invite consumers and show them that you are different from the pack.
  • Will there be an Android Version?
    Yes. Coming in about 4 months.
  • Will there be versions for other devices?
    We will be evaluating how to support other devices down the line based on demand.

Who is the user?

  • Is this for new agents or experienced agents?
    Great question. The answer is both! New Agents now have the classroom and years of field experience in the palm of their hand during the transaction, every step of the way. That means a new agent can ramp up their business faster and reach a professional level more rapidly. After all, now a new agent knows everything required of them in simple, easy-to-use format that acts like a GPS for the whole transaction. Also, new agents have a new benefit to offer consumers and that’s all the benefits of Quigler that lead to trust. Meanwhile, experienced agents are perfect for Quigler because they already have a track record of sales and can now combine that record with an app that positions them as trusted agents who provide the complete package of what consumers wants, i.e. transparency, communication, accountability and compliance and sales ability. Finally, with Quigler they have a kind of automated personal assistant who takes care of all the communication to the consumer making sure the consumer knows what the seasoned agent is doing. That alone could save seasoned agents thousands of dollars a year.

Understanding Steps/Actions

  • Will Quigler 1.0 have ALL the Steps and Actions?
    Yes and No. It will contain ALL the Steps and Actions for our first state, New York State (including New York City) which means it will have federal law, the NAR Code and New York State law and New York City regulations. Other states are in process. But for now they will all have the national Steps and Actions based upon federal law and the Code of Ethics. In process are CT, NJ, PA, RI, FL, TX and CA.
  • What if I get an answer wrong?
    No worries. Quigler is not trying to trap you. Rather it tries to guide you to always do the right thing. So if you answer incorrectly, a big sign comes up saying “Are you sure?”  That is  a clear tip off that you are doing something wrong. So simply choose the other answer (there are only two, yes or no).
  • Do I have to follow along the Steps and Actions sequentially or can I skip forward and back?
    Most definitely you can move forward and back and you should. We provide them in a logical sequence which you and consumers can easily follow, but as you get to know the Actions you may want to perform some Actions earlier and some later. Example: Quigler has the following Action for Agents representing Sellers in Step 8, “Offers.” “Did you inform your Seller that offers are not necessarily confidential unless mandated by state law or regulation or by a confidentiality agreement between the parties?” But you don’t have to wait until you get to the Offer step  to inform your Seller of this. You can talk about it at the time of the Listing Appointment, or the Listing Agreement, or whenever you wish. After you have the discussion, click “Yes” and you’ll get points in that Step toward your grade.

Communicating

  • How does Quigler’s communication work?
    Once you master the Steps and Actions and get “A” grades in the free Basic Plan, then it’s time to upgrade to our Service + Biz Gen Plan so you can invite prospects to hire you and service them with your new tool. With an upgraded plan you can invite consumers to follow you along in the transaction, simplifying the whole process for them. You’ll be able to overcome one of the biggest complaints consumers have with agents by instantly communicating what you’ve done to them, every time you do it. And Quigler creates a running record for both consumer and agent, dated and time-stamped. Cool.
  • How are notifications handled?
    Whenever you complete an Action, a number will appear within the Quigler icon on the consumer’s iphone. The number in the icon tells the consumer that they have notifications to be picked up. The consumer just clicks on the app and can see each notification. Also, the consumer can choose when and how to receive notifications by simply going into Settings on their iPhone app and changing push notifications and into Settings here on the web app and choosing how they want to be communicated with.  

Cost

  • How much does it cost?
    The Basic Plan is free. Upgrades will be presented to you once you complete your Profile, the Ethical Checklist and you get your first “A” grade.
  • What do I get in the free Basic Plan?
    You get a full Profile and appear in Search with it for 90 days for free. You get to use Test Drive to practice going through the Steps and Actions and answering them correctly. You can continue to use Quigler free as your valuable mentor guiding you through the transaction and making sure you are doing everything you are required to do. It’s your GPS for all your transactions providing you a checklist of To Do’s.
  • Why would I want anything more?
    You want to appear in Search with your Profile so consumers can find you and you can generate more business. Also, Agents from out of your market area may want to find you and send referrals, knowing they are dealing with an Agent who values transparency and trust. You also want Quigler to communicate with consumers via the instant push or email notifications every Action you perform. And you want to accumulate grades to appear in your profile enhancing your online reputation. Finally, you’ll want to be part of all the exciting upgrades Quigler has coming.
  • What is the best deal you’re offering right now?
    Become an Early Adopter Founding Agent! We want to fill every city and town in the U.S. with agents who consumers can find and contact. Founding Agents will pay a highly discounted subscription fee. But there are limited slots in your area so if you want to reserve one, do it now. Here’s how it works. Sign up to reserve one of the limited slots in your town. We will take your credit card and charge you, but your one-year subscription will not start until we upload your state’s Actions. Meanwhile, you will get a full Profile and can be found in Quigler’s Search, meaning consumers will be able to find you. You can market yourself as offering prospects your compliance with all federal law and the NAR Code. For many, that will be reassuring enough and it’s an incredible differentiator for you. You can advertise yourself as someone who uses Quigler. While we are working on your state’s content, you can enjoy Quigler for free and can say you are a Founding Agent of this revolutionary app. You can show consumers that you one of the agents out there who values transparency, accountability, communication and compliance. WOW.

Grading

  • What about grading and rating?
    After you complete each Step you get a grade for that Step. After 2 or more Steps are completed, the Step Grades are averaged into an Ongoing Grade. While in Basic Plan, only YOU see the grades. After a few times you’ll come to know exactly what you are supposed to do for each Action at each Step. You’ll earn A grades. That’s when you want to upgrade to our Service + Biz Gen Plan and go public by inviting consumers to join you in the appl. You then want to publish your grades in your profile.
  • So is it a test?
    No! It’s a guide, keeping you on track. We tend to think grades go with tests, but that is not always true. In Quigler’s case your grade is demonstrating that you are a professional who is using a guide to make sure you do what you are supposed to do. Imagine how attractive  that is to consumers? Quigler is your best friend always guiding you toward doing the right thing. Pretty nice, eh?
  • Why does Quigler bother with grades?
    Another great question. The answer is because today rating and grading is a mega-trend. It started a hundred years ago with Good Housekeeping Seals of Approval and was followed 50 years ago with Zagat restaurant reviews. but today it has grown immensely. There are hundreds of ratings and grading sites that consumers come to rely on for grades. The consumer today is just too busy and wants to rely on what others say and their experiences. But the rating and grading space has problems. First, most reviews and ratings are “after-the-fact,” meaning that a grade or rating is not assigned until after the transaction is finished when no one one can do anything about it. Second, reviews are highly subjective, often written by friends and family, undercutting their integrity.  Some sites even censor bad reviews, giving a wrong impression. So rating and grading is here to stay because the consumer insists on using it for hotels, trips, plane flights, restaurants, and yes, real estate agents. In fact, Zillow indicated at the end of 2016 that 53% of agent now provide ratings to consumers. So Quigler helps you get with this megatrend but in a revolutionary way.
  • How is Quigler’s grading revolutionary?
    Quigler is the first app (please write us if you know another) that provides (1) an objective grade, and (2) provides it in real time, i.e. during the transaction. The implications are truly revolutionary. First, objective grading means the grading can be trusted. Friends and family cannot manipulate it. Agents cannot pay someone to write a testimonial or review to get a good grade. With Quigler everyone’s grade is based on the same Steps and Actions derived from the same industry best practices as determined by NAR, federal and state laws. Real time grading means that every day you can wake up, look at Quigler and see how you’re doing.  If you are getting anything less than a perfect A, you can immediately self correct so that at night you can go to sleep knowing you are operating at an A level. Again, remember, Quigler is NOT a test. Rather, it is a tool to help guide you to always be at your best. It’s a tool to raise the bar on the whole industry.
  • When do consumers see my A grades for past transactions?
    Whenever you want. You can keep your grade private seen only by you for as long as you want. After you’ve mastered all the Steps and Actions, you can choose to have your future grades published on your profile, but you control the timing.
  • Does Quigler give equal points to each Action?
    Currently, yes. Quigler 1.0 equally weights each Action and gives the appropriate points by taking 100 and dividing it by the # of Actions in that Step. That means if there are 10 Actions under a Step, each is worth 10 points toward your grade. But as we get feedback from consumers and agents as to what is most helpful to them, we will reflect those comments in Quigler by weighting Actions unequally. Different Actions will have different points allocated to them because they carry a greater importance either to consumers, agents or both. So enjoy Quigler right now because there are many Actions that give you points pretty easily just for answering the question, making it easier to rack up good points and establish an A online reputation.
  • How is my Ongoing Grade calculated?
    After you complete two Steps in any transaction, Quigler will average your point score on the first completed Step with the point score on your second completed Step to produce an Ongoing Grade. It then does the same with each subsequent Step and averages all the points into an Ongoing Grade. This grade appears on your transaction for the consumer to see.
  • How is my Final Grade calculated?
    When the transaction is finished Quigler averages the grade for each Step and produces a Final Grade that appears in your Profile to attract other consumers to use you.

Generate business

  • How do I use Quigler to generate business?
    Consumers find your Profile in Quigler’s Search. Such consumers are looking for an agent who values and exemplifies trust, who provides transaction transparency and who simplifies the opaque and increasingly complex transaction into easy-to-follow Steps. Finally, they want someone who communicates what is supposed to to be done,when it is done and why. Quigler does all that for you.
  • Does it differentiate me?
    You bet! Offering Quigler to prospects and clients is offering them the transparency, accountability and speedy communication they want. It tells them you are an agent who seeks to be compliant with industry best practices and who they can trust.
  • What if I don’t have any buyers or sellers or need more?
    Quigler can help. Fill in your profile. Complete the Ethical checklist and get your profile into Search so consumers seeking an agent who uses the Quigler tool can find you. Hey, you might get the business you don’t have now. Meanwhile, get comfortable with the app by using the Test Drive function under Settings to get through a Seller and Buyer transaction. You’ll become  a pro in no time.
  • Will Quigler 1.0 have ALL the Steps and Actions?
    Yes and No. It will contain ALL the Steps and Actions for our first state, New York State (including New York City) which means it will have federal law, the NAR Code and New York state law and New York City regulations. Other states are in process and for now will have the national Steps and Actions based upon federal law and the Code of Ethics.In process are CT, NJ, PA, RI, FL, TX and CA.
  • Can I use it if my state laws are loaded yet?
    YES, many state laws are inspired by the NAR Code of Ethics and by following it you’ll cover much of your state requires. Further, you’ll  be providing your client incredible transparency into the transaction process as well as the assurance that you are complying with federal law and the NAR Code of Ethics. That is a lot of assurance for them.  When your state laws are loaded, you’ll have them, too. But most consumers will be thrilled just to know an agent is complying with federal law and the Code of Ethics.

Joining the family

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