93% of clients surveyed consider "responsiveness" among the "most important real estate agent skills and qualities," while 86% think "communication" is.
But how do most Agents respond to this demand from clients for “responsiveness” and “communication?”
Look at national real estate surveys and see that the number one complaint from consumers against Agents is their lack of communication. Every brokerage manager knows this when their phone rings with calls from angry sellers and buyers asking them: “Why haven’t I heard from my agent?”
The solution? Communicate more even if it means over-communicating.
Quigler gives you the tool to be responsive easily, instantaneously and allows you to give your clients the communication they want.
It provides immediate client notifications every time you perform an Action and creates a running written record, saving you hours if not days of time updating your clients.
In most cases there are from 70 to 85 specific Actions in each transaction to which you need to answer Yes or No. . That means there are 70-85 specific notifications your clients automatically receives about Actions you’re required to do..
Many of these Actions are obvious to you, but not to your clients. With Quigler you are definitely over-communicating with the result that now consumers know everything you are required to do and when you do it.
Overkill? You bet! Over-communication is better than lack of it.
And what about those first-time home Buyers who comprise 40% of the market and are often younger?
They say it's "important" that you communicate with them via text messaging, constantly.
As soon as you perform an Action under a Step, Quigler sends your client a confirmation message that you did it and includes the time and date.
Bingo! You've now solved the consumer's biggest problem with you. Now, you are being both responsive and communicative. Quigler allows you to keep them totally up to date and empower them with transparency into the transaction. Your client is never left in the dark.
And you may have just reduced your chances of a complaint, not to mention a lawsuit.